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UserEcho

Customer Relationship Management Services


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Published 04/01/2011 and rated Ratingstars2 2 out of 5 stars
by AppAppeal Editor
What can you use the app for?

UserEcho provides its users with a better way to obtain feedback, requests and other information from their customers. Users create their own communication website that gives them a place to send customers to obtain the data they need. UserEcho provides a link that can be placed on the user’s website or blog to direct their customers and visitors to request collection site. The application helps the user get better information in less time by compiling accumulated responses so the user never has to page through individual requests that will inevitably include repeat requests. Users can also respond to requests through the UserEcho system. The content is served by Amazon S3 services, which provides quick widget loading time. A tagging function is also included so the user can organize feedback and create categories. Customers responding to the user’s request for feedback can also vote on suggestions posted by other customers. This allows the user to see which items are the most popular based on their customer’s opinions. UserEcho also includes multi language support for English, German, Russian and Dutch.

UserEcho screenshot
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What is the history and popularity of the app?

Based out of Torrance, California, UserEcho was created to help users communicate with customers. The current team includes founders Sergey Stukov and Vladimir Mullagaliyev as well as graphic designer Today, the application has provided a better way for many business and website owners to request and review their customer’s feedback, suggestions and comments.

What are the differences to other apps?

UserEcho provides a cost effective alternative to building an actual customer support team and tools. The application comes with everything the user needs to set up and implement their UserEcho website. UserEcho is also simple to understand so the user does not need to undergo extensive training or possess a technical background to figure the system out.

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How does the web app look and feel to use?

UserEcho prides itself on its user friendly interface. The design is well organized and allows the user to get the information they need without being inundated with customer submissions. The user can also quickly see the current vote status to determine which items are most highly regarded. Navigational links are listed in a right hand side bar along one side of the page, which include tag categories, forum access and feedback links.

How does the registration process work?

A new user can sign up to try UserEcho for free by clicking the white “Sign Up for free” link found along the right hand side of the homepage (in the dark blue bar). The top of the registration form invites the user to sign in through an existing Google, Twitter, Facebook, Yahoo or AOL account. Those who prefer to go the traditional route can fill out the form provided just below. The form asks for an email address, desired display name, project alias, project name, site URL and desired service plan.

What does it cost to use the application?

UserEcho provides its users with five account options to choose from. The first is the free Basic plan which includes one forum, one official representative, simple moderation features, administrative controls and a multi-language interface. The Base membership costs around $15 per month and upgrades to include two forums, three representatives, private forums and category features. The Base Plus plan costs just under $60 and includes up to 10 forums, 10 representatives, sub categories, tags, multi-language content, feedback merging, surveys and feedback per page. The Advanced plan costs around $260 per month and includes unlimited forums, unlimited representatives, custom notification emails and custom topic types. A Custom plan is available that can be tailored to the user’s needs. Users must request a quote for a custom plan.

Who would you recommend the application to?

UserEcho is a tool for business and website owners who want to find a way to obtain user feedback. The application provides an economical alternative to building support and feedback tools from scratch.

  • Create your own User Voice request page
  • Merge similar feedback requests
  • View customer votes on specific feedback
  • Respond to user feedback
  • Add tags to feedback to keep them organized


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UserEcho pricing

FREE - Permanently free version
Cheapest plan (per month) : $15.00
(up to 2 forums, up to 3 official representatives)
Most expensive plan (per month) : $256.00
(unlimited forums, unlimited official representatives)

Languages

English

English

Spanish

Spanish

German

German

Dutch

Dutch

Russian

Russian

UserEcho on Twitter

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